Privacy Policy

Your data which we process

This website www.bodyandsoulcharity.org (the “website”) is operated by Body & Soul, a company limited by guarantee registered in England and Wales (Company number 03245543) and a registered charity (registered charity no: 1060062) (“we”, “us” or “our”). Its registered office address is: St. IvesHouse, 99-119 Rosebery Avenue, London EC1R 4RE. Body & Soul is the data Controller for personal data processed via the website and by the organisation, except where otherwise stated. This privacy notice (together with our website terms and conditions) sets out the basis on which any personal data we collect from or about you, or that you provide to us, will be processed by us. This notice includes our cookies policy for the website.

Your Rights regarding data

Under data protection law, you have rights we want to make you aware of. The rights available to you depend on our reason for processing your information and may only apply in certain circumstances. You can check the Information Commissioners website for more detail or contact the DPO.

• Your right to be informed – this notice informs you what data we collect and how we use it.
• Your right of access – You have the right to ask us for a copy of your personal information and an explanation of why we are using it. If you wish to request a copy of the information we hold on you, please email enquiries@bodyandsoulcharity.org or contact the office on 020 7923 6880.
• Your right to rectification - You have the right to ask us to correct information about you which you think is inaccurate or incomplete.
• Your right to erasure - This is known as the ‘right to be forgotten’ and you have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to limit the processing of your information.
• Your right to object to processing - You have the right to request we stop processing some or all or your data.
• Your right to data portability - You have the right to get your personal data from us in a way that is accessible.
• Rights around automated decision making and profiling – where decisions are made about you without people being involved, though we don’t use your data in this way.

The data that we collect

• Contact details: name, email address, and phone number
• Account information: username, password, and profile settings.
• Any content you submit through forms, surveys, or feedback tools
• Log data such as IP address, browser type, operating system, and device identifiers.
• Usage information including pages visited, features used, and actions taken within the service.
• Approximate location information derived from your device or browser settings.
• Publicly available data, such as information shared on social media.
• Data from third-party partners that help us improve our services and provide tailored content.

Cookies Policy

We use cookies and similar tracking technologies to improve your experience, understand how our services are used, and deliver relevant content
.
What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and make the site work more efficiently.
Types of Cookies We Use

• Essential Cookies: Required for basic functionality such as logging in and navigating the site.
• Performance Cookies: Help us understand how visitors interact with the site so we can improve usability.
• Functional Cookies: Remember your preferences (like language or region) to enhance your experience.
• Advertising Cookies: Used to deliver content and promotions that may be more relevant to you.

How You Can Manage Cookies
Most browsers allow you to manage or block cookies through settings. Please note that disabling cookies may affect site functionality.
By continuing to use our site, you consent to the use of cookies as described in this policy.

Complaints

We take your privacy seriously and aim to address any concerns promptly. If you believe that your data has been collected, used, or shared in a way that violates this Privacy Policy, you may submit a complaint to us using the contact details provided below.

When submitting a complaint, please include:

• Your name and contact information.
• A clear description of your concern.
• Any relevant details that will help us investigate the issue.

We will acknowledge your complaint within a reasonable timeframe and make every effort to resolve it. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.